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Privacy Policy



1Introduction
1.1Detailed privacy notice for personal information collected by Autorola.
When you use Autorola services we use your personal information. This privacy notice is meant to inform you, the “data subject”, how we use your personal information. Protection of your personal information is important and we encourage you to read this privacy notice. If you have trouble reading this privacy notice or require help to understand it, please contact us (telephone: + 49 (0)40/180370-0) and we will help you the best we can. We also use cookies. Please click on the Cookie Icon in the bottom left corner of the screen for details on how we use cookies.
2Contact
2.1The company collecting your data, known as the data controller, is:

Autorola A/S
Skibhusvej 52A
DK-5000 Odense C
Denmark
Tel: +45 70 20 16 61
E-mail: kundecenter@autocom.dk


Your primary contact and the company processing your data, known as the data processor, is:

Autorola.eu
Stresemannstra├če 375
22761 Hamburg
Tel: + 49 (0)40/180370-0
Email: kundencenter@autorola.de

2.2If you have a complaint regarding the way we treat your information, which we cannot help you with, you should contact the data protection authority:

Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
Husarenstraße 30
53117 Bonn
Tel: +49 228 997799 0; +49 228 81995 0
Email: poststelle@bfdi.bund.de
Website: http://www.bfdi.bund.de/

2.3Your personal information is protected by law through the General Data Protection Regulation (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
3People who sign up to Autorola services
3.1When signing up as a user of Autorola services you enter into an agreement to which Autorola requires your contact information to honour. Your information will be used for the performance of Autorola services and to verify your identity.

Unless there is a legal claim we intend to delete, or anonymize, the data collected from you while browsing our sites 1 year after your last login or 5 years after you last purchased or sold any vehicle or goods. Please allow a margin of time as we do not check for information to delete every day.
3.2There are certain cases where we share your personal information, collected when signing up to Autorola services, with third parties in order to perform the agreed service. These cases include, but are not limited to, when you sell or purchase vehicles or goods, when you fail to pay legitimate invoices from Autorola, when we invoice, when we refund payment, when asked by the authorities in relation to crime investigations and more.

The categories of recipients are:

  • Financial auditors
  • Buyer of vehicles or goods you sell
  • Seller of vehicles or goods you buy
  • Our bank
  • Our debt collection company
  • Our debt recovery company
  • Digital contract signing company
  • The authorities
  • Our partners hosting our web sites and Internet services
  • Our data backup partners
  • SMS service providers
  • Car parks where you retrieve or deliver vehicles or goods
  • Transport companies transporting vehicles to or from you

We will transfer your contact information to countries outside of the EU union in the cases where you purchase or sell vehicles or goods outside of the EU union.
3.3Autorola uses a standard contractual clause to ensure proper protection of your personal information in the absence of an adequate decision pursuant to Article 45(3) of the GDPR.
4People browsing our web sites
4.1We collect information on which pages you visit, which vehicles you look at, which vehicles you add to your favourite list, which campaign brought you to our sites etc. This is used to recommend relevant vehicles to you, for marketing purposes and to optimize the user experience and flow with the goal of improving sales. We also use the information collected to suggest potential buyers to our sales team.
4.2Unless there is a legal claim we intend to delete, or anonymize, the data collected from you while browsing our sites 1 year after your last login or 5 years after you last purchased or sold any vehicle or goods. Please allow a margin of time as we do not check for information to delete every day.

We have a legal interest in optimizing our sales which we believe is a legal reason to collect and process your information based on your browsing our web sites.
4.3We use third party services to build anonymous statistics for usage of our websites. We also use cookies. Please see our Cookie Policy for details on how we use cookies.
5People using Autorola Service Desk or by other means asking for support
5.1We are always happy to help when you have issues with our services. We have a legitimate interest in helping our customers to use our services.

We use third party systems for tracking our support requests and the personal information you provide for support purposes might be stored at an external partner.

In cases where you request support for a sub system we might have to share the personal information you provide for support purposes in order to get the required support from our partners.

We will delete, or anonymize, the personal information you provide for support purposes a maximum of two years after your request have been resolved.
6People who misbehave
6.1We keep an internal record of users who severely misbehave. This can be that they refuse to pay justified buyers or sellers fee, repeatedly bullying the seller when picking up a car, trying to cheat and much more.

We have a legal interest in keeping our services professional, which very much means that we try to ensure that our buyers and sellers are acting professional.
6.2In cases where a law has been broken or there is a legal claim, we will share this information with relevant parties like:

  • Authorities
  • Lawyers

This information can also be relevant for financial auditing as it might be used as documentation for loss of profit. In this case the information will be shared with:

  • Financial auditors
6.3Unless there is a legal claim, or the offence is so severe that there is legal justification for a longer retention period, we intend to delete or anonymize this information 5 years after you last purchased or sold any vehicle or goods. Please allow a margin of time as we do not check for information to delete every day.
7People buying and selling vehicles
7.1In order to facilitate a sale the buyer and seller must exchange personal information and Autorola is providing this information to both parties as part of the agreement made when signing up to Autorola services. Some trades are done with a middleman where the buyer and seller do not share personal information. When an auction ends, Autorola will try to contact potential buyers as well as the seller and try to negotiate the sale.
7.2We will transfer your contact information to countries outside of the EU union in the cases where you purchase or sell vehicles or goods outside of the EU union.

Autorola uses a standard contractual clause to ensure proper protection of your personal information in absence of an adequate decision pursuant to Article 45(3) of the GDPR.
7.3Unless there is a legal claim we intend to delete, or anonymize, the data collected from you after 5 years after you last purchased or sold any vehicle or goods. Please allow a margin of time as we do not check for information to delete every day.
7.4Autorola is legally obligated to report imported and exported goods to INTRASTAT in which case provide them with the, by law, required personal information.

Autorola is legally obligated to deregister vehicles before export or document that it has been done. When deregistering, your personal information will be shared with the relevant authorities.
8People who get a refund
8.1If we need to refund a payment, we need your bank account information in order to transfer money back to you. You can refuse this if you prefer, but it will mean longer expedition time and that we cannot make a direct transfer. We refund money based on a legal interest in treating our customers fair in order to promote future trade and cooperation.

We will share your account information with:

  • Our bank
  • Financial auditors

Your bank account information will be deleted 5 years after the last refund. Please allow a margin of time as we do not check for information to delete every day.
9People who refuse to pay
9.1Autorola have a legal interest in customers paying what is owed. Autorola will try to collected overdue payments.

When Autorola and the customer cannot agree on a way of payment, Autorola will use a third party to recover the money and in that case share relevant personal information with the debt recovery company.
9.2Unless there is a legal claim we intend to delete, or anonymize, the data collected from you 5 years after the last overdue amount was cleared or cancelled. Please allow a margin of time as we do not check for information to delete every day.
10Your rights
10.1In accordance with the law you have the following rights in relation to your personal data used by Autorola:
10.2Right to erasure (“right to be forgotten”)
Autorola will delete or anonymize your personal information when requested. The deletion of your personal data will be done as soon as possible within one month of receiving your request.

Exceptions
Autorola is only obligated to delete your data if Autorola is not obligated by law to keep the information and one of the following applies:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • You withdraw the consent given for the collection and processing, and where there is no other legal ground for the processing;
  • You object to the processing for direct marketing purposes;
  • Your personal data have been unlawfully processed;
  • Your personal data have to be erased for compliance with a legal obligation in law to which Autorola is subject;
  • The personal data have been collected in relation to the offer of information society services.
10.3Right to restriction of processing
Autorola will stop processing your personal data on your request.

Exceptions
Autorola is only obligated to stop processing your data if one of the following applies:

  • The accuracy of the personal data is contested by you, for a period enabling Autorola to verify the accuracy of the personal data;
  • The processing is unlawful and you oppose the erasure of the personal data and requests the restriction of their use instead;
  • Autorola no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
  • You have informed Autorola of infringement on your interests, rights and freedoms pending the verification whether the legitimate grounds of Autorola override yours.
10.4Right to rectification
If you find that we have wrong personal information let us know and we will correct the information.
10.5Right of access by the data subject
It is your right to have a copy of the personal data Autorola has on you, first time free of charge. We will provide it digitally unless requested otherwise. More rules apply for visibility into your personal data but all the required information should be covered above. The copy of your personal data will be delivered as soon as possible within one month of receiving your request.
10.6Right to withdraw consent
Where our collection and use of your personal data is based on your consent you can withdraw that consent at any time by contacting Autorola.
10.7Right to data portability
You are entitled to get a copy of your personal data in a machine readable format. Autorola can also send it directly to another company on your request.

Exceptions
Autorola is only obligated to provide your personal data where:

  • The data is provided to Autorola by you,
  • The data collection is based on your consent or a contract in which you are a party and
  • The processing is carried out by automated means (meaning no information on paper).